Returns Policy

When I create and design your orders I always hope that you will love and cherish them as much as I did making them, but that may not always be the case.

If you are not completely satisfied with your purchase, we're sorry to hear that, however please get in touch with us first before returning your order, either by filling in the contact form on this website or by emailing hello@the-norm.co.uk Once we have discussed and come to a mutual agreement of either replacement of refund, then simply return the item to us in its original unused condition within 14 days of receipt.  

Items that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty.

Please note:
Goods will only be accepted for return if they are returned within 14 days of delivery, unless we have notified you otherwise.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.

Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.

Many thanks, and I hope you love your order!

Natalie x